Repairs and Maintenance

COMMON OWNER QUESTIONS

We work with a large number of trusted contractors in Merida to take care of all repairs. We coordinate, oversee and check all work and ensure it is done correctly.

When we determine a repair is required, we detail the required action and costs on your regular Home Health Update reports and ask you how you’d like to proceed. If the repair is complex, we’ll also prepare a detailed estimate.

When the cost is small, the issue affects your guest or when it is an emergency, we may act before obtaining your approval. However, this is not typical.

Yes. We will use any contractors you may choose. It is actually our preference as your contractors probably know your home best.  During a emergency situation during a guest stay, we will use our people if your preferred contractor is unresponsive or unavailable. 

We assess a markup of 20% on all labor and materials for repairs we manage using our team of qualified contractors.  When we organize repairs, we do not charge for travel time or for time spent waiting for a contractor to arrive.  It is very common for us to schedule a contractor for a certain time, and then spend an hour waiting for them to show up. We don't charge for this time.

If we are coordinating repairs with your prefered providers, we may assess additional charges for hours we spend liaising with your team as this can be require more time and effort to affect the repair.

From experience, we know that the initial first months of managing a home are often more expensive. We are meticulous and thorough, which is why when we first begin to manage the property, we often discover certain issues that should be resolved in order for your investment to be in tip-top shape and offer the highest rate of return.

If we fix problems before guests arrive, you save money, guests are happier, and your home is more likely to be booked again in the future.