Tracking Income and Expenses

COMMON OWNER QUESTIONS

At the current time, due to a glitch in our reservation software, the IVA portion of the income you receive for each reservation is being displayed differently on monthly Property Statements vs your Reservation Notification emails.

On Property Statements, reservation income is shown inclusive of IVA as it has always been and was agreed with you when your rates were set.

However, on the Reservation Notifications, IVA is now showing separately.  This is a glitch in the way the amount is displayed on the email.  No change have been made to the total amount of rent being collected from guests and the reservation income credited to your property account remains unchanged, regardless of how it is reported. 

On your Reservation Notification, to see your complete reservation income, simply add the “base amount” and the “taxes collected” together.  We apologize that you have to do the math.