We assess a markup of 20% on all labor and materials for repairs we manage using our team of qualified contractors. When we organize repairs, we do not charge for travel time or for time spent waiting for a contractor to arrive. It is very common for us to schedule a contractor for a certain time, and then spend an hour waiting for them to show up. We don't charge for this time.
If we are coordinating repairs with your prefered providers, we may assess additional charges for hours we spend liaising with your team as this can be require more time and effort to affect the repair.