An agreement is an agreement. and we are strict with our homeowners. As such, homeowners are not permitted to cancel a booking once confirmed. However, we can never say never, and in very rare circumstances such as emergencies or other calamities, the home may be unavailable for all or part of the stay. In such circumstances, we’ll let you know as soon as we can and help assist with other comparable accommodations.
Provided you book more than seven days before the start of your stay, you can cancel your reservation no questions asked within 24 hours of making it with no penalty.
If cancellation is made greater than 45 days prior to check-in, full rental payment will be refunded. If cancellation is between 15 and 45 days prior to check-in, 50% of rent due will be refunded. Cancellations less than 15 days will result in forfeiture of rent.
Regardless of when cancellation is requested, any damage deposit paid will be refunded in full. All processing fees will be deducted from the refunded amount.
Absolutely. Provided the house is available, you can change at any time without penalty. If the charge for the new dates is lower than your previous dates, the difference in price will be treated according to our standard cancellation policy.