Things happen. Lights burn out and certain things break down over time. If the guest is not adversely affected by an issue that arises, we are happy complete the repair after the guest checks out and when we have been able to seek your directive on how to proceed.
Sometimes, however, the guest needs the repair ASAP. When this happens, we try to get in touch with you to discuss the details. Our goal is to keep in the good graces of both you and the guests, which is why we work efficiently with either your preferred technicians (or ours when you prefer) to get things back in order quickly.
If all else fails (it happens, but not often), we will work to resettle the guest and work things out amicably between all parties.